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Player accused of terms and conditions breach. The player won money in the casino and was only able to withdraw a part of it.
Later, their account was locked. The casino accused them of bonus terms and conditions breach and later of a duplicate account. The player categorically refused any violation of terms and conditions.
The casino replied the player's account was under investigation. The player made a withdrawal request, but the payment was delayed. After waiting for too long, they were asked to change the payment method and they did.
The player made a withdrawal request and the payment was delayed. The casino contacted the player and asked for additional information regarding their withdrawal.
The casino promised to solve the issue. Show 7 similiar complaints with 1, black points in total. Uncertain case, passive regulator. Player's winnings were confiscated.
The player used a bonus to play at the casino but he made sure to follow all their rules and not to make any mistake.
But when it came to withdrawing the funds, that request was denied by the casino due to accusations of bonus abuse, or to say use of a non-recreational betting pattern to gain an edge over the casino.
Their winnings were confiscated and the complaint remained unresolved. Read more on: thepogg. Player unable to withdraw their money. The player made a withdrawal request but it was canceled.
The casino informed them it was due to an issue the player had with a sister casino in Canada. The player stated the other casino sent them a fake check.
The player's account was closed. He then sent all the documents needed to verify his account and waited.
Soon after that, the player was informed that his withdrawal request was denied and his account would be closed.
The casino claimed that the player had broken a few bonus rules and their decision was final. Show 2 similiar complaints with black points in total.
Technical glitch. Player unable to cash out winnings from bonus rounds due to a technical glitch. The player received 16 bonus rounds and made serious winnings but was unable to withdraw.
The casino stated it was due to a technical glitch and the winnings were void. The player was offered a small compensation for the inconvenience caused by the software malfunction and accepted it.
The casino also provided information to the Kahnawake Gaming Commission for a review and they also concluded that the casino was within their rights to withhold payment of these phantom jackpot wins.
The casino considered the matter closed but the player did not and asked the casino to do better.
Complaints on related Ignition Casino Same owner. No reaction, passive regulator. Black points: 33 for this casino. The player from United States is struggling to claim her winnings from progressive play.
Complaints on related Bovada Casino Same affiliate. Black points: for this casino. Casino refused to pay out winnings due to the accusation of broken rules.
The player was asked to send documents for their account verification which he provided them with right away. The casino later closed the investigation with alleged findings of a violation of the Terms of Service but did not provide any evidence nor an explanation on the issue.
Withdrawal declined due to accusation of being linked to other players' accounts. A few days later, the casino accused him of the account being linked with other players' accounts but he claimed that wasn't true.
After that, the casino decided to confiscate their funds and was still deciding whether to close the player's account permanently or not. The player's account was blocked due to the accusation of their account being linked to other players' accounts.
The casino claimed that their account was linked to other players' accounts but never provided any prooves.
No other information is available ever since. Casino refusing payout because of alleged bonus abuse. The player played at the casino and won a jackpot on video poker.
Three days later, the casino closed his account due to an investigation and asked the player to send documents to perform identity verification.
The player provided all the requested documents. The casino later closed the investigation with alleged findings of a violation of the Terms of Service which the player is not aware of.
The casino did not provide any evidence nor an explanation of the issue. Later on, the casino closed the investigation with alleged findings of a violation of the Terms and conditions which the player was not aware of.
Black points: 53 for this casino. The player's winnings disappeared from her account twice in the row without any explanation from the casino.
She contacted the casino immediately and they started the investigation. The same thing happened to her all over again and the winning disappeared.
The casino suggested that somebody else had to play at her account and lose everything in six minutes while playing a game of Blackjack.
She asked the casino to provide a proof of this accusation but they refused to do so publicly and asked her to contact the service team, which she did.
The casino stopped reacting and answering to her requests and the case remains unresolved. Black points: 50 for this casino.
The player's account happened to be under the investigation for no reason nor explanation from the casino. Thao contacted the casino for an explanation and was told that he should be contacted by the player's advocacy team soon.
When they contacted him, he was informed that his account had been under the investigation and as soon that they would find a reason for such a delay, they would let him know.
The case stayed unresolved. Black points: 37 for this casino. An extremely long verification process without any explanation given to the player.
After Mnichols met the wagering requirements of a bonus, he wanted to request a withdrawal but found out that his account had been frozen.
He then was asked to provide documents for verification and later on was contacted by the casino via phone to answer some additional security questions.
Then the casino stopped communicating with him and he kept on waiting for an update. About two months later the casino apologized to Mnichols about the delay, but they said the case was still under the investigation.
There is no further update available. Black points: 27 for this casino. Casino refusing payout because of the alleged breach of the Player Agreement.
The player provided all the requested documents but in the end, the casino did not pay their winnings while closing the investigation with alleged findings that the player's account was linked to several other accounts that were involved in a breach of the Player Agreement.
Black points: 23 for this casino. The player's account was suspended due to a breached bonus terms and conditions and the case was under the investigation.
The player, Sarah, had her account suspended due to that she played a restricted game on her bonus she had received from the casino. She asked the casino to provide her with more information but the casino said they couldn't because her account was under the investigation.
The casino was supposed to give her an update on the case, but they never did. Black points: 17 for this casino. The player was accused of bonus abuse and multiple account holdings.
The player requested a withdrawal but shortly after that, the casino closed their account. They were accusing the player of multiple account holdings, bonus abuse, and some other things.
The player said none of it was true and was demanding proof from the casino, but they never provided any.
The complaint remains unresolved. Black points: 12 for this casino. Player's withdrawal request was denied due to suspicious activity on their account.
The casino was asked by the mediator to provide evidence but they never did so. The complaint remained unresolved. Black points: 11 for this casino.
The casino later closed the investigation with alleged findings of multiple violations of the Terms of Service. Black points: 7 for this casino.
Casino refusing payout because of alleged breach of the Terms and Conditions. The player requested a withdrawal and sent all documents casino requested for verification.
After three days of the withdrawal request pending, the player canceled it, played more, and requested another withdrawal. The second withdrawal request was denied and after further identity checks, the player was told the casino will not pay him and his account will be disabled permanently because of a violation of the Terms of Service.
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